Okay, I want to wrap up my thoughts on our pediatrician – finish out this saga – and say a big “thank you” for all the feedback, advice, and recommendations over the past few days. As I said on Facebook, you guys really opened my eyes to how poorly our pediatrician office has been handling my calls and concerns over the past week (plus). And thanks to the frustration I felt paired with the courage you all gave me, I finally INSISTED on getting Caroline in yesterday (after they tried to make me “watch her” for a few more days…again).
It took all of 5 minutes for the doctor we saw to diagnose Caroline with an infection in both ears. Infections she’s more than likely had since late last week when I called the first time and they told me to “watch her for a couple days.”
I felt like saying a big, fat, “I told you so!” but somehow I managed to keep my calm and instead say this,
I just want to let you know that getting in here for an appointment has been nearly impossible over the past week. I called last week about Caroline’s rash and Mackenzie’s eye infection and I was told to watch them and that there wasn’t any room for them that day or the next day. I also called urgent care over the weekend for Caroline because of her eyes. I was told to ‘watch her’ again and that they were too busy for us to come in. I have to tell you…I‘ve been feeling like the LEAST important patient to this practice. I don’t call very often about my kids being sick, but I knew there was something wrong with Caroline. I had to call multiple times on Tuesday to even get a doctor to call me back…11 hours after my initial call. It’s been really frustrating.
At this point, my nervousness/anxiousness for speaking up was definitely noticeable. When I get nervous or fired up, my chest gets blotchy and I feel like it’s a million degrees in a room. Anyway, because of that, I didn’t have the heart (or the guts) to say anything else (like, “this is the last time we’re coming here”). I did, however, stand there and listen to the doctor list off all the reasons why the past two weeks have been managed so poorly…
- one of the doctors in the practice has been on vacation for two weeks
- this particular doctor’s son broke his foot yesterday
- our doctor’s wife’s birthday was yesteday
- the measles scare
- the flu season
- the inability of the front staff to prioritize phone calls
- etc, etc, etc
- blah, blah, blah
She did apologize in there somewhere. And she said they would try and work on it.
Otherwise, they’re going to have more and more people like me who feel unimportant and leave the practice. Apart from Caroline’s 9 month appointment which we already have scheduled for next week, it is my goal to move on to a new pediatrician. Thankfully, I’ve received a great list of recommendations from you guys, so I’m going to start calling around today!
Bottom line, I’m glad I forced my way into the office with Caroline yesterday. Mom knows best. Especially when it comes to the health and wellness of our kids.
Thankfully, this sweet baby now has medication that will finally help her get better.
Thanks again for all the feedback!