Mom Knows Best (at least this time)

Okay, I want to wrap up my thoughts on our pediatrician – finish out this saga – and say a big “thank you” for all the feedback, advice, and recommendations over the past few days.  As I said on Facebook, you guys really opened my eyes to how poorly our pediatrician office has been handling my calls and concerns over the past week (plus). And thanks to the frustration I felt paired with the courage you all gave me, I finally INSISTED on getting Caroline in yesterday (after they tried to make me “watch her” for a few more days…again).


It took all of 5 minutes for the doctor we saw to diagnose Caroline with an infection in both ears. Infections she’s more than likely had since late last week when I called the first time and they told me to “watch her for a couple days.”

I felt like saying a big, fat, “I told you so!” but somehow I managed to keep my calm and instead say this,

I just want to let you know that getting in here for an appointment has been nearly impossible over the past week. I called last week about Caroline’s rash and Mackenzie’s eye infection and I was told to watch them and that there wasn’t any room for them that day or the next day. I also called urgent care over the weekend for Caroline because of her eyes. I was told to ‘watch her’ again and that they were too busy for us to come in. I have to tell you…I‘ve been feeling like the LEAST important patient to this practice. I don’t call very often about my kids being sick, but I knew there was something wrong with Caroline. I had to call multiple times on Tuesday to even get a doctor to call me back…11 hours after my initial call. It’s been really frustrating.

At this point, my nervousness/anxiousness for speaking up was definitely noticeable. When I get nervous or fired up, my chest gets blotchy and I feel like it’s a million degrees in a room.  Anyway, because of that, I didn’t have the heart (or the guts) to say anything else (like, “this is the last time we’re coming here”).  I did, however, stand there and listen to the doctor list off all the reasons why the past two weeks have been managed so poorly…

  • one of the doctors in the practice has been on vacation for two weeks
  • this particular doctor’s son broke his foot yesterday
  • our doctor’s wife’s birthday was yesteday
  • the measles scare
  • the flu season
  • the inability of the front staff to prioritize phone calls
  • etc, etc, etc
  • blah, blah, blah

She did apologize in there somewhere. And she said they would try and work on it.

They better.

Otherwise, they’re going to have more and more people like me who feel unimportant and leave the practice.  Apart from Caroline’s 9 month appointment which we already have scheduled for next week, it is my goal to move on to a new pediatrician. Thankfully, I’ve received a great list of recommendations from you guys, so I’m going to start calling around today!

Bottom line, I’m glad I forced my way into the office with Caroline yesterday. Mom knows best. Especially when it comes to the health and wellness of our kids.

Thankfully, this sweet baby now has medication that will finally help her get better.


Thanks again for all the feedback!


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4 Responses

  1. Kiki says:

    As I said in earlier comment, the docs office really messed up big time!
    And, thank goodness you have procured a new Doc for the girls who is located closer. I am betting you get better treatment 🙂
    Hopefully Caroline’s ears will be good as new soon.
    Kisses! 🙂

  2. Tiffany says:

    My pediatrician is really great, HOWEVER, there have been a couple times where I show up on time (or even early), and we end up waiting in the room for 25-30+ min. The real issue I have with this is that they aren’t honest about the situation and say that the doctor will be in a minute or two. So we have him weighed and his clothes are off, and since it’s winter here, it is a little chilly for him to be in a diaper for that long – would have dressed him if I knew it would be 35 min! They should at least put some toys in the room if they expect my toddler to be in a good mood for that long.

    Anyway, that being said, every time he’s been sick they call me back within 30 min, and will fit me in 2-3 hrs from when I call, which is AMAZING…maybe that’s why I have to wait a little longer when he’s not sick, they’re taking the time to return calls and see sick kids. They even have a new service where if your kid is sick they’ll make a house call for $50 – and if you have 2-3 kids at home that might be worth it when they’re really sick so you don’t have to stop what you’re doing and drag everyone in.

    I know you’re used to your pediatrician, but if I were in your situation, I’d definitely at least try a new place out. Even Berkley is closer than SF (or at least there’s the free/ less expensive parking!) My current pediatrician is a 10 min walk from our home…it is so incredibly amazing to have an office that close. You want your pediatrician’s office to be as convienent as your local Whole Foods/ Trader Joes… in case you need that last minute appt. or container of milk! PS, thanks for the instacart coupon code…I tried it for the first time last week and LOVED it! Did I mention that it’s winter here and we’re on the 4th floor of a walk up? 🙂

    • 7x7xMommy says:

      Thanks for the encouragement! The great thing is that I have already canceled Caroline’s 9 month appointment at our old pediatrician and I’ve booked an appointment for next week at a well respected pediatrician that’s SO much closer. Thank goodness! I can’t wait for a shorter drive and for a more responsive office. I was shocked with how easy it was to get in…even as new patients. We’re already off to a good start! 🙂

      And YAY about the Instacart coupon! We just love it – especially for last minute items when it’s hard for me to get out of the house with all 3 girls. I’m glad to hear you had such a great experience!! 🙂

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